In 2002, we took on a $5 million contract to recall, rebuild and instate a desktop management system for an international bank. The PM was so busy with the top brass that he forgot to talk to the CS team who would be the key to making the whole process work.

He seemed so surprised when I told him that we didn’t do Asset Management, never had done, never would do unless he updated our whole Incident tracking system – for $5 million.

Good PM saves millions. But then, bad PM costs the same, and that’s another wall of text to come later

Absolutely great article, Steve. After reading dozens, if not hundreds of articles and blog entries trying to tap into the World of Warcraft “sekret sause”, it’s great to see someone finally give an alternate and insightful perspective on what really makes the difference.

It’s the same basic idea behind sports nuts discussing the players they’d have on their perfect dream teams…rosters which almost always seem to neglect listing a coach.

I can not stress high enough what an advantage this gives us!

Anyone truly interested in being able to repeat their success over and over and able to quickly learn from their mistakes and not make them again should investigate this.